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Omnichannel Communication in Debt Collection
An in-depth look at advanced engagement strategy by each unique communication channel
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Fintech Recovers $500k Partnering with TrueAccord Within First Nine Months of 2024
TrueAccord’s digital solutions enable 95% of the fintech’s delinquent consumers to engage through self-serve options—no additional headcount required.
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TrueAccord Delivers Industry-Leading Engagement, Repayment for Scale-Up BNPL
BNPL overcomes the challenges of late-stage debt collection with a cost-effective, scalable, and consumer-friendly approach by TrueAccord.
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TrueAccord Self-Serve Portal: The Low Friction Way for Consumers to Repay Debt
Discover why TrueAccord’s Self-Serve Portal makes it easy for businesses and consumers to resolve delinquencies.
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Online Lender Achieves Better Collections and Consumer Experience Across Borrower Lifecycle with TrueAccord
TrueAccord proved more effective for one online lender’s late-stage collections and overall empathetic approach to financial services.
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Leading Telecoms See Up To 35% Liquidation Increase Switching to TrueAccord for Digital-First, Omnichannel Debt Collection
The telecommunications industry has evolved and call-and-collect debt recovery can’t keep up—but TrueAccord’s digital-first approach delivers a more effective way to collect.
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Digital-First Engagement Out-Performs Call-and-Collect for National Bank’s Late-Stage Debt Recovery
Through the Champion-Challenger model, TrueAccord’s digital-first approach for debt collection consistently out-performed traditional call-and-collect for a well-established national bank.
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2023 Year in Review
In 2023, we continued to set new standards for what debt collection can and should be for our 16.5 million consumers served.
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How to Evaluate a Debt Collection Partner: Top 10 Questions to Ask
Discover the top questions to evaluate potential collection partners or re-evaluate current vendors who may be leaving recovery opportunities overlooked, plus why each question is important and what to look for in regards to each question.
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Email Deliverability: Six Key Questions to Ask Your Debt Collection Provider (and How TrueAccord Measures Up)
Email deliverability is the top metric most companies aren't measuring when it comes to debt collection success. Discover the key questions to ask your collections partner and see how they measure up.
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Deliverability: The Most Important Metric You’re Not Measuring
How do you know if your emails actually make it into your recipient’s inbox? It takes more than just measuring email delivery rate. Discover the most important metric you aren't measuring in your debt collection strategy—Deliverability—and how TrueAccord measures up.
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The State of Compliance & Collections 2023
Updated for 2023! This eBook is our new comprehensive collection of articles focused on compliance impacting the debt collection industry (and beyond).
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Why Evolve from Outbound Calling to Omnichannel Engagement?
Cost, compliance, and consumer preferences—by the numbers, this data-driven eBook compares call-and-collect vs a digital-first omnichannel approach in these three key areas for successful debt collection operations.
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The Omnichannel Approach: Picking the Right Blend of Technology and Human Touchpoint
This colorful eBook explains how an omnichannel approach benefits businesses, employees, and consumers in a creative way using analogies and metaphors.
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Consumer Finances, Student Loans and Debt Repayment in 2023
In this report, we take a data-driven look at the consumer financial landscape, student loan debt, and implications for other loan repayments in today’s economy.
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Your Roadmap to Better Recovery in 2023
With rising delinquencies, will your debt collection strategy keep up? Learn how to navigate the twists and turns in 2023 to drive better recovery in our latest eBook
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Year In Review 2022
TrueAccord’s Year in Review 2022—according to consumers, featuring quotes & stats from the millions who have engaged with TrueAccord to resolve debt this year.
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Rising Delinquencies and Your Bottom Line in 2023
This guide gives helps you understand the current economic & collections landscape, the pros and cons of building your digital engagement practice.
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Outbound Calling Doesn't Work, Here's What Does
This Microsite shows how outbound calling doesn't work due to labor shortages and shifting consumer behavior. Learn how to pivot to an inbound strategy.
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The Buyer's Guide to Effective Third-Party Collections
This ebook gives a guide to start conversations about post-charge off-collection strategy and give your customers with a path through digital-first collections.
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Upgrade Debt Recovery & Collection With HeartBeat
This ebook provides a guide to the differences between HeartBeat and other digital strategy components like data modeling and machine learning.
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Decoding Machine Learning for Debt Recovery and Collection
This ebook provides the frameworks to help you understand the basics of what machine learning is and its application in collections.
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What Labor Shortage, Wage Inflation, and Regulatory Restrictions Mean For Your Call Center
Watch our on-demand session to learn how to build an effective inbound call center with breakthrough results - plus a few other surprises.
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Buy Now, Pay Later, Consumer Preference and Collections Outlook
Read TrueAccord data about debt trends, repayment performance and consumer preferences to gain insight into the BNPL phenomenon and it's long-term outlook.
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Countdown to Reg F: Compliance Office Hours
Time is running out to get ready for Reg F. Is your organization on track? Watch our on-demand session to learn more.
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Beyond Digital:The Next Era in Collections
Watch our on-demand virtual summit to explore the next era of collections and network with other collections leaders—plus a few surprises.
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Snap Finance Case Study
This case study shows Snap Finance’s journey to build their first third-party collections program — and their decision to invest in TrueAccord’s ML-driven collection solution.
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Aite Group's Retail Banking and Payments Fintech Spotlight
Aite Group's “Retail Banking & Payments Fintech Spotlight” highlights how TrueAccord is disrupting the fintech industry and improving consumer experiences with debt.
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Consumer Debt in the Age of COVID-19
Learn about trends in U.S. consumers’ debt payments in 2020 and explore how companies can better service consumers while also driving revenue.
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Experian and TrueAccord's Email Guide
In this whitepaper, Experian and TrueAccord show how best to future-proof your debt collections strategy with email.
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Digital Debt Collections 101 Webinar w/ Klarna
Klarna shares its journey into digital debt collection and discuss its transformational impact on consumer experience.
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Debt Collections Compliance Webinar
Learn what the Biden administration means for lending organizations and how they can build more consumer-friendly collection practices this year.
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Machine Learning 101 with Snap Finance
Learn how machine learning can supercharge the collections process and how Snap Finance became advocates of digital-first, ML-powered collections.
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Klarna Case Study
This case study is a comprehensive guide for how to move collection operations from 100% in-house to 100% outsourced, which maximizes consumer engagement.
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Scaling Collections Sustainably with Affirm
Is it possible to scale quickly while prioritizing the consumer experience? Learn how to scale collections while remaining consumer-centric.
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